8 Sep 2017 / Back to latest updates

What the new debt recovery rules mean for your business

Businesses that need to recover an outstanding debt should take note of new rules that come into force on 1st October 2017.

The Pre-Action Protocol applies to all businesses, including sole traders and public bodies, which are trying to recover debt from an individual, so explicitly excludes business-to-business debts unless both businesses are sole traders.

The aim of the protocol is to encourage early engagement and communication between parties, helping them to act in a reasonable and proportionate manner and support efficient case management. This process should also help parties to resolve the matter without the need to start legal proceedings.

From 1 October, businesses that want to recover a debt from an individual must send a letter of claim to the debtor before proceedings are started. This must contain:

  • information on the debt and any interest or other charges
  • details of the agreement under which the debt arises and of any assignment of the debt
  • information relating to instalments that are currently being offered/ paid and an explanation of why the offer is not acceptable and why a claim is still being considered
  • details of how the debt can be paid and how to proceed if the debtor wishes to discuss payment options
  • the address to which the completed reply form should be sent

The creditor must also enclose an up-to-date statement of account for the debt, which includes details of interest or other charges, together with an information sheet, reply form and a standard financial statement form for the debtor to complete, showing his/her current financial situation.

The debtor has 30 days to respond, before proceedings can begin.

If you have any questions or queries regarding the new Protocol or would like assistance recovering a debt, please contact us at The Debt Collection Centre.

The Debt Collection Centre


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